GAP ANALYSIS: Where Most Practices FAIL
❌ AWARENESS STAGE GAPS
GAP #1: Invisible Online Presence
Your Issue: Page 3 of Google results
Patient Experience: Never finds you
Revenue Impact: 70% of potential patients lost
GAP #2: Generic Website Copy
Your Issue: "We provide quality chiropractic care"
Patient Experience: Doesn't feel understood
Revenue Impact: High bounce rate (80%+)
GAP #3: Slow Loading Speed
Your Issue: 6+ second load time
Patient Experience: Clicks back to Google
Revenue Impact: 40% abandon before seeing content
❌ CONSIDERATION STAGE GAPS
GAP #4: Hidden Social Proof
Your Issue: Reviews buried or non-existent
Patient Experience: Questions your credibility
Revenue Impact: 84% won't book without reviews
GAP #5: Confusing Navigation
Your Issue: 12 menu items, buried contact info
Patient Experience: Can't find what they need
Revenue Impact: 67% leave frustrated
GAP #6: No Insurance Clarity
Your Issue: "Call to verify insurance"
Patient Experience: Assumes you're expensive
Revenue Impact: 45% never call
❌ DECISION STAGE GAPS
GAP #7: Broken Booking Process
Your Issue: Phone-only scheduling
Patient Experience: Can't book after hours
Revenue Impact: 58% book with competitor instead
GAP #8: No Immediate Availability
Your Issue: "Next available: 3 weeks"
Patient Experience: Pain can't wait
Revenue Impact: 73% find faster alternative
GAP #9: Pricing Mystery
Your Issue: No mention of costs anywhere
Patient Experience: Anxiety about affordability
Revenue Impact: 52% abandon due to uncertainty
❌ FIRST VISIT GAPS
GAP #10: No Confirmation System
Your Issue: Manual appointment cards only
Patient Experience: Forgets or double-books
Revenue Impact: 25% no-show rate
GAP #11: Paper Intake Forms
Your Issue: 15 minutes of paperwork on arrival
Patient Experience: Rushed, stressed start
Revenue Impact: Poor first impression
GAP #12: No Expectation Setting
Your Issue: Patient unsure of process
Patient Experience: Anxiety about unknown
Revenue Impact: Lower treatment compliance
❌ RETENTION GAPS
GAP #13: No Follow-Up System
Your Issue: "See you next week"
Patient Experience: Feels forgotten
Revenue Impact: 40% don't return for care plan
GAP #14: Difficult Rebooking
Your Issue: Must call during business hours
Patient Experience: Inconvenient, gets delayed
Revenue Impact: 30% longer gaps between visits
GAP #15: No Patient Education
Your Issue: Treatment happens, patient leaves
Patient Experience: Doesn't understand value
Revenue Impact: Higher dropout rates
SELF-AUDIT CHECKLIST
Rate Each Area (1-10):
AWARENESS:
Google ranking position
(/10)
Website loading speed
(/10)
Headline clarity
(/10)
CONSIDERATION:
Review visibility
(/10)
Navigation simplicity
(/10)
Insurance information
(/10)
DECISION:
Booking ease
(/10)
Availability communication
(/10)
Pricing transparency
(/10)
FIRST VISIT:
Confirmation system
(/10)
Digital intake process
(/10)
Expectation setting
(/10)
RETENTION:
Follow-up automation
(/10)
Rebooking simplicity
(/10)
Patient education
(/10)
TOTAL SCORE: ___/150
90-150: Minor optimization needed
60-89: Significant gaps costing revenue
Below 60: Major overhaul required
Most chiropractors lose 50-70% of potential patients due to easily fixable website gaps. Which gaps are costing YOU the most revenue?